How Can We Help?

BOX is licensed in EVERY deregulated gas and electricity market in North America and Canada.
We offer rates in the following states:
Electricity: AB, CA, CT, DC, DE, IL, MA, MD, ME, NH, NJ, NY, OH, ON, PA, RI, VA, TX.
Gas: AB, CA, CO, CT, DC, FL, GA, IL, IN, KY, MA, MD, ME, MI, NH, NJ, NY, OH, ON, PA, RI, TX, VA.
My Service Cloud (MSC) is BOX’s exclusive energy pricing portal. You can price, contract, and track all your customers in a cloud-based system. Your Account Manager will give you your individual login to MSC and you’ll be ready to contract customers within minutes.
No, BOX carries all the licenses and registrations you need to operate in any deregulated energy market. As an energy partner with BOX, you can piggyback off of our licenses and expand your business to new markets. Learn more about energy broker licenses in New York here.
Of course! We have a dedicated customer support team of experienced energy professionals that will help you with any issues your clients might face. From billing and enrollment tasks to supplier questions, drops and disputes, our customer service team is committed to making sure your clients are well taken care of!
No! Unless you ask us to reach out to your clients, we will always keep a hands-off approach. From enrollment to renewals, we will never contact your customers unless you ask us to, or when necessary for quality control purposes.
We ask that you let us handle the supplier relationships for you. In appropriate circumstances to help close a deal, our brokers may request a call or meeting with the supplier of choice.
BOX has partnered with every major supplier in every deregulated market in North America. For a full list of suppliers, refer to our Supplier page.
No, the only caps and splits we enforce are directly from our suppliers.
No. At this time, BOX only works with commercial properties.
With BOX, you can close deals of any size as long as it is a commercial meter. Our energy brokers close everything from small accounts to large commercial and industrial accounts. It’s entirely up to you!
Absolutely! We have an exclusive structuring desk managed by experienced energy experts that can help you prepare the best proposal for your client. Our structuring desk is an experienced group that will present managed products, market timing, and the best terms to help you compete at the highest level.
No, you’ll have access to our exclusive MSC portal as long as we are communicating and getting deals done. On custom pricing, we ask that our energy brokers maintain a closing rate of 25% of the deals that we price.
Yes, you can maintain your direct relationships with your suppliers. We only ask that you do not price the same deal with your suppliers and with BOX suppliers. If you price with us, we expect that you close with us.
We love referrals from our partners! Direct your referral to our online application and let your Account Manager know the name of the person you are referring. If they are accepted for a partnership you will receive a 5% override on commissions they earn the first year they are with BOX.
BOX can help our partners with templates and other collateral pieces that help them market their services. Let us know what you need, and we will see if we can help!
Yes, we have additional third-party services through our suppliers and partners ranging from solar, demand response, LED lighting, etc. Ask your Account Manager for more information.
Anytime! We love having our partners come visit us. We have offices in both Dallas and New York. Get in touch with us to arrange a meeting in our office or to have your Account Manager come to you.
Your BOX support team is available during work hours Monday through Friday, but our energy portal (My Service Cloud) is always live and available for pricing deals on weekends and evenings. Keep in mind that rates are subject to change due to market movement after hours.